For Indians abroad, with family back homeWhat all can Niro take over for your family
Everyday errands, complicated paperwork and the follow-ups that never seem to end. Explore some of the things Niro can help with.
Health & appointmentsDoctor visits, home tests, medicines, physiotherapy
- Book doctor appointments and manage the transport end to end, including to a different city, with someone to go along if needed.
- Pain checker: set up by you, it checks in weekly on ongoing musculoskeletal pain and books a physiotherapy session when needed, at home or in a clinic.
- BP, sugar and weight readings recorded on chat, trends tracked, sent to the doctor before each visit, and flagged when one looks off.
- Regular health tests on a schedule, with home sample collection and the reports collected.
- Find and manage attendants, visiting or stay-in.
- Manage prescription refills and medicine deliveries end to end.
- Reliable emergency response with Niro Assure: a 24x7 first-response line, ambulance dispatch and tracking, and a Niro Assistant at the hospital.
- Physiotherapists, attendants, yoga trainers and dieticians found, vetted, negotiated and supervised.
- WhatsApp reminders set for medicines, supplements, or logging readings.
- In-person second opinion consultations with top doctors, for you.
Nobody at Niro gives medical advice. Emergencies run on the Niro Assure protocol below.
Ask about health supportHome & household helpCooks and maids, repairs, cleaning, appliance servicing
- Find verified cooks, maids, drivers and household help, including backups when needed.
- Arrange plumbers, electricians and appliance technicians.
- The vendor found, the price negotiated, and the work seen through remotely: CCTV installation, appliance servicing, cleaning and pest control, painting and civil work.
- Vehicle upkeep: insurance, PUC, challans and servicing, and a verified driver when one is needed.
- Remote tech help on demand: the wifi, the TV, the printer, the smart lock, the apps.
- Cab bookings over chat.
- A proactive maintenance calendar that follows the Indian seasons: AC before summer, geyser before winter, roof before the monsoon.
Paperwork & renewalsEPFO, pension certificates, Aadhaar/PAN, tax paperwork
- Close & retrieve funds from dormant EPFO/PF account.Learn more
- Help with pension life certificates and document updates, including Aadhaar and PAN.
- Dormant bank account closures, handled end to end.
- Manage India tax paperwork end to end with a CA.
- Organise documents and follow up on renewals and applications.
- Dormant accounts, unclaimed dividends, IEPF holdings, NPS and PPF traced, and the claims filed.
- Form 26AS and AIS checked for TDS mismatches and missing credits.
- Tax residency certificates, Form 10F and DTAA paperwork managed end to end.
- NRO repatriation paperwork, within the annual limit.
- One renewal calendar for the family: passport, OCI, visas, policies, AMCs, licences, so neither you nor your parents have to remember.
Nothing here is tax or legal advice. Where a chartered accountant or lawyer is needed, we work with yours or help you find one.
Ask about paperworkBanking, bills & refundsKYC, dormant accounts, wrong bills, unresolved complaints
- Manage KYC updates and dormant-account requirements end to end.
- Resolve incorrect utility and subscription bills.
- Pursue refunds, warranty claims and unresolved complaints.
- Track recurring bills and upcoming payment dates.
- Blocked and frozen accounts: the paperwork and branch follow-up needed to get them reviewed.
- Bank mandate updates managed end to end.
- Telecom and electricity complaints taken up each company's escalation ladder.
We do the chasing and keep you informed. We cannot promise what a bank or a company will decide.
Ask about a banking or billing issueTravel & getting aroundCabs, flights, visas, airport assistance
- Manage your family's visa paperwork and appointments end to end, including a Niro Assistant for appointment day.
- Research and book flights, hotels and train journeys, including Tatkal train bookings.
- Arrange airport assistance and wheelchair requests.
- Book local cabs and handle changes to travel plans.
- Reliable city cabs arranged and tracked, with the driver's details sent to you.
- Passport and OCI renewals, and someone to sit through the appointment.
- Web check-ins for upcoming flights.
- Find a fellow traveller to accompany a parent travelling alone.
Visa decisions and appointment slots are the authorities' to give, and Tatkal seats go in minutes, so we can't promise one. We prepare, book and follow up.
Ask about travelProperty & tenantsInspections, tenants, agreements, repairs and handovers
- Property registration orchestrated end to end.
- Manage tenant sourcing and screening end to end.
- Arrange inspections and condition reports.
- Follow up on agreements, renewals and property paperwork.
- Organise repairs, painting, access and key handovers.
More we can help with
- Periodic inspections of the house or the let-out flat, with dated photographs.
- Rent agreement registration and police verification managed end to end.
- Property tax, water and electricity transfers, and khata or mutation follow-ups.
- Repairs and painting supervised, with an invoice at actuals.
- Locking up, and access for agents or contractors.
Something else you need done in India?
From sending a courier to organising a gift, tell us what you have in mind.
Ask NiroWhat happens after you ask?
Tell us what needs doing. Send a WhatsApp message or voice note. You don't need to work out the process first.
We work out the next steps. We clarify what's needed, check options and coordinate the people involved. Where your approval or documents are needed, we ask.
We follow up and keep you informed. We handle the chasing and explain what has been completed, what is still pending and what needs your decision.
Field work closes with photos and an invoice at actuals. We take no commission from any vendor, so we pick the right one, not the one that pays.
And the things nobody asked about yet
As we get to know your family, we start reminding before you have to remember. We propose; you decide.
Reminders, before things lapse
One renewal calendar for the family: passport, OCI, visas, policies, AMCs, licences, pension certificates and filing deadlines. We remind you, and your parents, ahead of time, and take on the renewal when you say so.
Maintenance planned by the season
An asset register for each home, with models, purchase dates, warranties and AMCs, and a maintenance calendar that follows the Indian seasons: AC before summer, geyser before winter, roof before the monsoon. We propose the work; you approve it.
A yearly check
Everything in India that quietly lapses when a family lives abroad, reviewed once a year and brought to you as a short list of decisions.
What we keep on file to make this work
- Every request becomes a tracked task with an owner and a due date, so nothing depends on anyone's memory.
- An encrypted document vault, hosted in India, for policies, prescriptions, property papers and IDs. Shared only as you and your parents agree.
- A signed, dated, scope-limited authorisation, so we can represent your parents where a task needs it. They can revoke it in a sentence.
- We never ask for bank PINs, card details, net-banking or UPI logins. For some tasks an OTP is needed; we say so each time, and only for that step.
For the things that need someone standing there.
A lot of India still runs on being there in person. A vetted Niro Assistant goes, and every visit closes with a written report in the family group, with photos where your parents are happy for us to take them.
- Time with your parents
- A walk round the home: taps, AC, geyser, meters, anything leaking or loose
- Anything they mention while we’re there
- Anything you’ve asked us to look at
Extra visits are chargeable at $15 per visit.
Or book one when you need it
Painting, plumbing, electrical, AC service, cleaning, pest control, appliances. We inspect, get quotes, compare them, and stay in the room while the work is done and paid for.
Picked up from home, through registration and into the consult. We take notes, sort the prescription, and book the follow-up. That includes a second opinion from a specialist who doesn’t take online consults: we book it, go along, and send you the notes the same day.
Documents checked before leaving home, and someone with them at the centre until it’s done.
Bank branches, the registrar, pension offices, passport and Aadhaar counters. We sit in the queue with them, or for them.
The house or the let-out flat, documented: condition, meter readings, dues status and documents, with photos.
Keys, an inventory and photos of the flat’s condition when a tenant moves in or out.
Visits run in the cities we cover: Bengaluru, Delhi NCR, Mumbai, Hyderabad, Chennai, Kolkata, Ahmedabad, Indore, Gwalior, Aligarh, Ajmer and Kozhikode. Anything else that needs a person there, in one of them, just ask.
Before, during and after a visit
- Book on-request visits with three working days’ notice.
- A day before, you and your parents get the assistant’s name, photo and phone number.
- We ask before taking photos, and photograph only what the visit is about.
- Your parents can say no to any part of a visit, and their say is final.
- You can ask for the same assistant each time. We’ll do our best to arrange it.
The visit report
- Usually in the family group the same day.
- Why we went, what we checked (with photos), and what got done.
- Costs, with the bills attached.
- Any decision you need to make, with the quotes side by side.
- Anything we noticed, written as what we saw, not a diagnosis.
- A short version for your parents, in their language.
Who comes to the door
- Niro employees on contract and salary. Not gig workers, not agency staff.
- Checked before hiring: government photo ID, current and permanent address, past employment, education certificates, and a court-record check through a licensed agency.
- Two references called by us, and an in-person interview.
- Trained on home checklists, noting down medical instructions, reading contractor quotes, consent, and when to escalate.
What a visit isn’t
- We don’t do repairs ourselves. We find the right person and watch the job.
- No medical, legal, tax or property-valuation advice.
- No personal care: bathing, feeding, lifting, giving medicines or nursing.
- Assistants never take cash from your parents for their time, never take anything from vendors, and never hold cards or PINs.
The emergency plan, agreed before you need it.
In a medical emergency, the ambulance is only part of it. Which hospital, which doctor, what medicines, what the policy covers: those questions take the most time, and every one of them can be answered in advance.
You set the protocol in advance. Hospital, doctor, medical history, insurance details, the relative nearby to call. Agreed with us beforehand, so nothing needs deciding in the moment.
A person answers within 45 seconds. One emergency number, saved in your phone and your family’s. No menu, no queue.
An ambulance is dispatched within 5 minutes, with advanced or basic life support as needed. Our response partner already has the pickup and drop addresses, so there is nothing to explain.
A Niro Assistant goes to the hospital to handle the logistics and keep you updated, acting only on your instructions. Live in Bengaluru, other cities coming soon.Bengaluru
The health file arrives before your parent does: conditions, medicines, allergies, treating doctor and policy details, so nobody is piecing together a medical history in a corridor.
The insurance desk is worked, not the billing counter: pre-authorisation submitted, room category defended, enhancement filed mid-stay.
The response times apply in Bengaluru, Delhi NCR, Mumbai, Hyderabad, Chennai, Kolkata, Ahmedabad, Indore, Gwalior, Aligarh, Ajmer and Kozhikode.
On the roadmap, not yet live: hardware partners so an Apple Watch fall, a pendant button or ambient sensing can raise the alarm before anyone has to.
What the fee covers, and what is charged separately.
- Unlimited tasks for you or your family
- WhatsApp group chat for tasks
- Niro assured emergency response
- One free booked on-demand Niro visit
- Create up to 2 groups
- Request a pause, say when the family is travelling
Niro's time - the calls, the chasing, the coordination - and one booked on-demand Niro assistant visit of four hours or less.
Vendor charges and the cost of any product or service ordered through Niro, at cost and with no commission added. Government and legal fees. Additional Niro visits in the same month, at $15 per four hours.
On Niro Lite, a visit counts as two tasks (three for a long one, like a hospital day), recovering EPF money as three or six depending on the case, with the specialist partner’s fee included, finding a tenant or a buyer as up to five, and a property registration as up to six. We tell you the number before we start.
We tell you the cost and get your go-ahead before we spend a rupee on your behalf.
Before you decide.
What does the membership include, and what doesn’t it?
Niro’s time: the calls, the portals, the chasing and the coordination, with no cap on how many tasks you send us. It also includes one booked Niro visit of up to four hours a month. It doesn’t cover third-party costs, like the plumber, the ambulance, the lab, government fees or the appliance itself. You see those before they’re incurred, and they’re billed at actuals with the invoice attached. We add no margin and take no vendor commission. Extra visits in the same month are $15 per four hours.
Who actually does the work: people or AI?
Both, and the split matters. Software drafts, researches, tracks deadlines and keeps things from slipping. People make the judgement calls, speak to vendors and hospitals, and show up in person. Nobody at Niro gives medical advice. In an emergency we follow the protocol you set. You always know which person is looking after your family.
Is my family’s data safe with Niro?
We never ask for bank PINs, card details, net-banking or UPI logins, or access to your parents’ email and messages. Anyone asking for those in our name isn’t us. What we hold instead is a signed, dated, scope-limited authorisation your parents can revoke in a sentence, and an encrypted document vault hosted in India.
Who is behind Niro.
11 years building consumer startups across healthcare (core team at Curefit), fintech (business head, payments at Navi) and ecommerce. Second-time founder.
12 years building consumer startups across fintech (VP Growth at AngelOne) and ecommerce. Second-time founder who exited his last company to Angel One.
What would you like Niro to take care of?
Tell us what needs doing and the city. We’ll confirm how we can help.
Niro is a family concierge service operating in India for families living abroad. Nothing on this page is medical, legal, tax or investment advice. Service availability varies by city, and emergency response commitments apply only where Niro has published coverage.